Consumer safety is our top priority, so in cooperation with the United States Consumer Products Safety Commission and Health Canada, Fujifilm has initiated a recall of certain AC-5VF power adapter wall plugs that were packaged with certain digital camera models manufactured by FUJIFILM Corporation in Japan and sold in the United States through FUJIFILM North America Corporation and in Canada through FUJIFILM Canada, Inc. While there have been no reported injuries, there is a risk that the wall plug may crack, break or detach and remain in the outlet exposing live electrical contacts and posing a shock hazard. Only wall plugs included with XP90, XP95, XP120, XP125, X-A3 and X-A10 cameras sold from (i) June 2016 for XP90/XP95 cameras, (ii) January 2017 for XP120/XP125 cameras, (iii) October 2016 for X-A3 cameras, and(iv) February 2017 for X-A10 cameras, with certain serial numbers are being recalled.
All consumers should immediately stop using any affected wall plug. Cameras are not affected. You may continue to use your camera and charge your camera via the USB cable plugged into a personal computer.
You can check to see if your wall plug is affected by entering your camera’s model and serial number (see below) into the search tool or contacting us directly via email at email@example.com or via our toll-free number 1-833-613-1200.
Choose the model of your digital camera and its serial number in the search tool below.
If your digital camera is not listed, you can use your wall plug without any concern.
1. Reload this screen.
• Windows (Internet Explorer / Google Chrome / FireFox), hold down the "Control" key and "F5" key
• Macintosh (Safari / Google Chrome), hold down the "Command" key and "R" key
• Macintosh (FireFox), hold down the "Command", "Shift" and "R" keys
2. Choose the model name of the digital camera.
3. Type the serial number (8-digit alphabets and numbers) of the digital camera.
4. Press the “Search” button for the result.
Choose your camera model
Choose your camera model and Type the serial number (8-digit alphabets and numbers) of the digital camera
Type the serial number (8-digit alphabets and numbers) of the digital camera
Your AC-5VF power adapter wall plug is affected. Please contact our customer service department for a free replacement unit.
Your AC-5VF power adapter wall plug is not affected. You may continue to use the plug without any concern.
If you have an affected wall plug, please contact our customer service department via email at firstname.lastname@example.org or by telephone at 1-833-613-1200. Customer service representatives will be available by telephone at 1-833-613-1200, 9 a.m. to 8 p.m. ET Monday-Friday.
You will need to provide customer service your name, address, telephone number and the model name and serial number of the camera accompanying the wall plug unit.
Fujifilm will arrange to mail you a free replacement wall plug and associated adapter unit. Please save the box containing the replacement products and use it to return the recalled wall plug and associated adapter unit to Fujifilm at no charge using the return label that will be included in the box. The inside cover of the box will also describe the simple return process. In order to avoid any confusion between the replacement wall plug and associated adapter units and those being returned, we have marked all replacement wall plugs and associated adapters with a white dot in indelible ink.